Running a website is a 24/7 job. You have to constantly be able to respond to emails, queries, and issues raised by your visitors and customers, meaning that you need to be online all the time, but that is impossible. Luckily, web developers have created chatbots, which are automated chat systems that enable your visitors to ask questions and receive answers immediately.
The customers can engage in conversation with a chatbot through a chat on your website, which allows you to provide them with great customer service and support 24/7.
Customer service chatbots are useful across industries, from marketing and sales to software-as-a-service, financial services and real estate, even healthcare. It doesn’t matter what your industry is because having chatbots on your website is great for time-saving, customer support, and customer engagement.
There are three types of chatbots, basic, social, and AI. Basic chatbots are simple to use and download and require no coding knowledge, social are built from social media platforms (the only one currently available for WordPress is WP Facebook Messenger), while AI chatbots are more complex and are programmed for deep learning, so they are better at adapting to a conversation and sounding more human.
In this article, we will list the top 3 WordPress chatbot plugins (for basic usage, we will list two basic chatbots and one social chatbot) we recommend and how they can improve your site.
1. WP Chatbot for Facebook Messenger Customer Chat
WP Chatbot for Facebook Messenger Customer Chat is a great way for you to integrate your Facebook profile with your WordPress website. This is an example of a social chatbot that allows you to set up custom answers for different questions. Even if you are not online, your customers can get the answers to their questions. For example:
When the client writes, “Hello.”
– Bot says: Hello there! How can I help you?
– Client: I want to buy a gift for my daughter’s birthday
– Bot: You can take a look at some of our products here [product link]
Installing the chatbot will add a chat widget to your site, and you will have a unified inbox, whether customers message you from the chatbot on your website, from your Facebook page, or any other place. This chatbot also has a big list of satisfied customers, which only serves to prove that it is a reliable chatbot to use (fastest growing official Facebook messenger marketing solutions provider partner, Neil Patel selected it as his chatbot, Daniel Gilbert form Brainlabs, and Brian Dean of Backlinko recommends it). Using it allows you to keep your contacts and their chat history, collect data from visitors, have access to millions of users worldwide, and more.
It works on any device and is compatible with numerous themes and e-commerce platforms (WooCommerce included). You can customize it according to your needs and preferences (brand colors, create custom greetings, choose the language you want to have as default, and create custom dialogue flows to help users navigate to get the information they need).
This chatbot is also compliant with GDPR and has exclusively five-star reviews. This is probably one of the easiest ways for small businesses to get started with chatbots as it is simple to install and can be integrated with your Facebook profile so you can have access to all of the information you need.
2. Collect.chat
Collect.chat is probably one of the best chatbots for WordPress, and it is free. It is used by many WordPress users, and it collects data from your visitors. It is also a good e-commerce WordPress plugin that can help your customers in making their purchases (if you are running an e-commerce store). Moreover, it will not slow down your site as it runs on ASW S3 CDN and Microsoft Azure Cloud.
It is very easy to install; you just have to copy and paste a code snippet into your website, and you are good to go. It allows you to gather feedback from your visitors and provide them with useful information they need.
Your customers will feel engaged as you can create automated conversation and default responses based on the questions your users ask, and they will spend more time on your website (meaning they are more likely to become paying customers). The chatbot can also greet the customers by their first name (makes it sound more human), and it has smart conversation branching options, so your customers are not stuck in a loophole of the same repetitive questions. You will also have the opportunity to increase conversions and collect leads from your customers. Lastly, you will have access to data metrics so you can see which areas of your website or business should be improved.
3. WoowBot
WoowBot is simple to use as it doesn’t need any third-party activation or services. It is also probably the easiest chatbot you can use for your site. It is a powerful plugin that can be an automatic assistant for your WooCommerce website and help your customers find the products they want.
It has an easy plug-and-play installation (no configuration required), and it comes in two versions: free and premium version. The premium version contains additional advanced features and is integrated with Google AI and machine learning API Dialogflow. Your customers can search and add products directly from the chat interface. The free version is great for small online stores, and you can still let your customers chat and search for products, display products, and provide them with a link to the product page.
Users have reported that by using this chatbot, they have better results regarding their retargeting efforts, they managed to increase conversion rates, and reduce cart abandonment percentages.
Conclusion
Chatbots are great. They can help you increase conversions, sales, engagements, and customer satisfaction. Chatbots can provide your customers with a personalized experience and will offer good customer support 24/7 and respond to inquiries even if you are not online.
Hopefully, this article helped you understand what chatbot will be perfect for your business and the industry you are operating in.