Deleting an unwanted Uber account sounds simple… until it’s not. If you’ve failed identity verification, things can get tricky. But worry not! Many users have been in your shoes and found their way out. This guide will walk you through exactly what they did to *successfully* and *permanently* delete their Uber accounts—even when the app said “no.”
TLDR:
Users who failed Uber’s identity check when trying to delete an account had to get creative. They contacted Uber support directly via the app, website, and even social media. A few confirmed tricks helped speed up the process, like using specific help forms and uploading official ID manually. Persistence was key—but it paid off: goodbye old Uber account!
Step 1: Try the Easy Route First
If you haven’t yet, give the regular steps a shot. Some users were surprised when it actually worked!
- Open the Uber app.
- Tap the menu (three lines), then go to Settings.
- Scroll down and choose Privacy → Delete Your Account.
- Follow the prompts.
This starts a 30-day countdown before your account disappears. But here’s the catch: if Uber can’t verify your identity, you might get stuck right here.
Step 2: Face the Identity Wall
When the deletion fails because your identity can’t be verified, many users hit a digital brick wall. Typical errors include:
- *”We couldn’t verify your identity.”*
- *”Try again later.”*
- *”There was a problem deleting your account.”*
This usually happens if you’ve changed numbers/emails or don’t have the phone linked to the account anymore.
Step 3: Head to Uber’s Help Website
Users discovered that the app isn’t the only way to deal with Uber. Here’s the trick they used:
- Go to https://help.uber.com.
- Scroll to the bottom and sign in using your old account info.
- Once logged in, click Account and Payment Options.
- Choose Delete my Uber account.
- Click Send us a message or look for the help request form.
In that message, users made sure to explain that they couldn’t delete the account through the app because identity verification failed. Keep your message polite but clear!
Here’s a sample structure that worked for many:
Hi Uber team,
I’m trying to delete my account but I keep getting stuck on identity verification. I no longer have the phone number linked to this account. Please assist me in permanently deleting my account associated with this email: [your email].
Thanks!
Step 4: Share Proof of Identity (If Needed)
Sometimes, Uber support will ask for ID to verify who you are. Not ideal—but common. Users who got past this step usually did the following:
- Took a photo of a government-issued ID.
- Made sure the name matched the account details.
- Blurred any non-essential info like license number (optional but safe).
- Replied to Uber Support’s email directly with the attachment.
Once identity was confirmed, Uber would proceed with deletion… manually.
Step 5: When All Else Fails, Try Social Media
Still stuck? Some clever users reached out via social media. Uber has active accounts on both Twitter and Facebook.
Here’s how they did it:
- Went to Uber’s official Twitter: @Uber_Support.
- Sent a *Direct Message (DM)* briefly explaining the issue.
- Included their account email and that they already tried the app and help site.
Uber typically replied within 24-48 hours. Facebook Messenger worked similarly.
Step 6: Have a Little Patience
You might need to wait a few days—or even a week—but users confirm that Uber support *does* eventually act when you persist.
Pro tips from the community:
- Always reply to Uber’s emails promptly.
- Keep all your messages polite and focused.
- Repeat your request if a new agent replies without context.
Don’t give up. Three or four tries can be normal before reaching success.
Step 7: Double-Check Deletion
Once you get confirmation, it’s time to make sure it’s actually gone.
- Try logging back in. You should see a “No account found” error.
- Check your inbox for deletion confirmation.
Congrats—you did it! That stale account that’s been hanging around like an awkward ex is gone for good.
Bonus: If You’ve Got Multiple Accounts
Some users had created multiple Uber accounts over the years and realized they wanted to clean them all up.
If this sounds like you, mention every email or phone number that could be linked to an account when chatting with support. Uber can search them and assist with deleting each one.
In your message, write:
Hi Uber Support,
I may have created multiple accounts over the years. Could you please delete any accounts associated with the following info:
– Email: [email@example.com]
– Phone: [+1-555-123-4567]Thanks again!
Final Thoughts: What Users Learned
Deleting an old Uber account shouldn’t need detective work—but here we are. The good news is: many everyday users beat the system with some typing, scanning, and emailing.
Here’s what really helped:
- Using Uber Help and requesting deletion directly.
- Being honest about the verification issue.
- Providing optional ID proof to back up the request.
- Following up—even when Uber took time to reply.
No magic hacks. Just clear communication and persistence. If they did it, so can you!
Ready to say goodbye to that outdated Uber account? Follow these steps and stay cool. Victory is just a support ticket away.